2015 was an awesome year at Gorilla Seeds! Based on your feedback, we focused on shipping speed & the responsiveness of our customer service team, and we made some incredible improvements.
As of today, almost all orders are shipped the same day if payment is made by 1 PM UK time, barring stock problems, with the majority of the rest going out the very next business day.
If there is a stock issue & we can’t get your seeds overnighted in, our customer service department will get with you via phone or email within 24 business hours to ask if you’d like to wait a few more days, choose a different seed or get a refund. We’re doing everything possible so that we don’t leave you hanging!
Better Customer Service
As far as customer service goes, it’s very different from a year ago. We’ve added new staff, we’ve opened up a US helpline so that our American cousins don’t have to make international calls & we’ve made it a rule that we don’t go home for the night until every single email and voicemail gets a response. It’s been challenging & it’s meant some overtime, but everyone seems to like the changes!
More Places to Talk to Us!
Gorilla Seeds also reached out to the canna community through an even wider range of sites this year. Our popular Facebook page reached almost 15K likes before some wanker reported us for what we know is bullsh*t, but we’ve already got a new page up & it’s going strong. Do us a favour & post to our page like LEO was looking over your shoulder.
We also sponsored 4 more forums for a total of 8, so now you can find us on ICMag, 420Magazine, THCTalk & THCFarmer in addition to The Growery, Cannabis Knowledge, Grass City & Rollitup. If you need a little help, this is a great place to find it – someone checks these sites almost every single day of the year. Give us a shoutout there in the form of a PM & we’ll help you out.
The Gorilla’s Plans for 2016
We’re still coming up with our game plan for the coming year, but here are a few things we’ll be all over:
- Monthly Newsletter – Sign up to get advance notice of our sales, promos & other cool stuff
More New Breeders & Seeds – We’ve got a ton of new breeders & seeds to put up, like every year. Expect to see something new most days.
- Monthly Promos – We’re bringing back the monthly promos. The way these work is that you place an order above a certain amount & we’ll toss in an extra pack of freebies during checkout. The selection will change month to month to keep things interesting.
- Facebook & forum comps – We’re changing things up a little, but we still plan to give away more absolutely free seeds (no purchase necessary & we pay for shipping) than any other seed bank. Follow us & find out!
- Low Price Guarantee – This isn’t new, but we don’t want to lose site of the fact that Gorilla Seeds wants to give you the best service, the best seeds, and the best prices every single time. And, if we don’t, just let us know & we’ll make it right!
Join Us in 2016 to Make it the Best Year at Gorilla Seeds, and Your Place, Ever!